5 Stars based on 124 reviews

VebaBox

Service and maintenance

At VebaBox we understand that ensuring the efficiency and reliability of your VebaBox is essential to the success of your business. That’s why we offer a comprehensive range of high-quality service and maintenance services designed to ensure that your VebaBox freezing and cooling unit always remains in top condition, wherever and whenever you need it.

Contact us today to learn more about our comprehensive service and maintenance solutions, and discover how we can optimize your refrigeration equipment for maximum efficiency and peace of mind.

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VebaBox

Service

Do you notice a malfunction? No worries. At VebaBox, convenience is key, thanks to our innovative modular concept. With our solution, you can replace the cooling unit in the blink of an eye – in just five minutes. This way, you can quickly resume your refrigerated or frozen transport, without compromising the quality of your products. At the same time, we take care of repairing the respective refrigerated or frozen unit, ensuring your business operations can continue uninterrupted.

Report the problem and error message

To report malfunctions you can reach us by telephone at +31 (0)413 782 145 or by e-mail service@vebabox.com.
Make sure you have the serial number at hand, it can be found on the gray sticker on the VebaBox, see the attached photo. This serial number is essential when reporting the fault.
Please provide a clear description of the problem and/or error message, and if possible, include photographs to help us resolve the problem quickly and efficiently.

Longer lifespan

Maintenance

Your VebaBox in perfect condition! Keep it cool!

A longer lifespan of your VebaBox and the chance of fewer malfunctions due to annual maintenance.

The following applies to all electrical appliances: have them regularly maintained for safe operation and optimal performance. With regular maintenance you reduce the chance of malfunctions and extend the lifespan of your VebaBox. You also enjoy high uptime and avoid high repair costs. And you will notice that in your wallet!

We always recommend that you perform maintenance at least once a year.

All the benefits of maintenance on your VebaBox:

  • Longer life span; This allows you to postpone the purchase of a new VebaBox.
  • Less chance of malfunctions; Small problems are solved. This way you prevent your VebaBox from failing at an unfavorable time.
  • Less chance of high repair costs; Parts on your VebaBox last longer with proper maintenance.
  • Ensures optimal quality guarantee of your conditioned products.
VebaBox

Periodic maintenance

There are various options for maintaining your VebaBox. You can choose to take out a service and maintenance subscription or have a one-off maintenance or inspection carried out. We believe it is important that all VebaBoxes are well maintained. That is why we offer various service and maintenance subscriptions. Below you can immediately see which maintenance subscriptions we offer and which best suit your situation.

See the subscription choices below, including the associated rates.

Maintenance subscriptions

Choose the maintenance subscription that suits you

 

Basic

Standard maintenance for your VebaBox!

£ 9.95

p/month

Our VebaBox expert will start by checking the operation of your VebaBox. He examines, among other things, the performance of your VebaBox based on the functional test. He will then carefully check the airframe, the cooling unit and the power supply. The cooling unit is then cleaned and the rubbers greased where necessary. The call-out costs are included.

Including

Checking the airframe, cooling unit and power supply

Cleaning cooling unit

Functional test

Greasing rubbers

Small material

Plus

Most chosen
Extensive maintenance + calibration certificate

£ 14.95

p/month

Our VebaBox expert will start by checking the operation of your VebaBox. He examines, among other things, the performance of your VebaBox based on the functional test. He will then carefully check the airframe, the cooling unit and the power supply. The cooling unit is then cleaned and the rubbers greased where necessary. The VebaBox is also calibrated, after which you will receive a calibration certificate to demonstrate that your VebaBox falls within the stated specifications.

Everything from Basic +

Calibrate + certificate

Including labor costs

All-inclusive

The most complete maintenance subscription.

£ 40.95

p/month

If any issues arise, rest assured that you won’t have to endure days without your VebaBox for repairs. We provide a replacement cooling unit promptly, ensuring minimal downtime and high uptime for you. During maintenance, our service technician conducts a thorough inspection of your VebaBox, assessing its performance through functional tests. They meticulously examine the airframe, cooling unit, and power supply, cleaning and lubricating components as needed. All replacements are done at no extra cost. Once complete, your VebaBox is calibrated, and you’ll receive a calibration certificate, verifying its adherence to specified standards.

Everything from Plus+

All parts free

Assistance within 24 hours, except weekends

Replacement cooling unit in case of malfunction

Don’t have a maintenance contract?

One-time maintenance

Extensive maintenance + calibration certificate

£ 249

One-time

With us it is also possible to opt for a one-off maintenance service. You can choose a suitable time and our technician will visit you once to check and maintain your VebaBox.

Including

Calibrate + certificate

Checking the airframe, cooling unit and power supply

Cleaning cooling unit

Functional test

Greasing rubbers

Including labor costs

Small material

Malfunction or question

Fill the form in

Quick service

Our service locations

Do you need help with a solution or do you need service? Call us on workdays between 8 a.m. and 5 p.m. Then we will look at which solution you need. We can also see if there is room at the nearest service location or we will send a service technician. Of course, you can also immediately decide to take out a maintenance subscription.

Please call service +31 (0)413 782 145